QQI LEVEL 6 PEOPLE MANAGEMENT COURSE

Start date: 30 October 2018

Duration: 3 Days (9am-4.30pm) Oct 30th, Nov 6th, Nov 13th

Location: Creative Spark, Clontygora Ct, Muirhevnamore, Dundalk, Co Louth

Certificate: €90 - Paid directly to training provider not to the Skilnet

Cost: RRP €485 / Non-Member €312 / Member €250 Fee inc tea/coffee & Light Lunch

Course code: N/A

Programme overview

This three-day course wil run on Oct 30th, Nov 6th & Nov 13th. It is aimed at learners who are managing people in a team or intend to do so in the future. The course has been designed to examine the key aspects of people management and provide practical guidance on how to take a holistic approach to improving team performance. During the course learners will discover their individual leadership style and identify key areas to work on to develop their abilities. There will also be set actionable exercises for learners following each session to allow them to put the skills they have learned into practice back on the job.

Learning outcomes

By the end of the course each learner will be able to:

  • Use effective skills for leading, managing and motivating a team
  • Use their improved communication and influencing techniques
  • Manage different personalities and encourage mutual respect and cooperation
  • Manage effective team meetings and carry out delegation duties assertively
  • Resolve conflict and deal with difficult people and situations confidently and positively
  • Understand how self-management can enhance their credibility
  • Have a personal action plan to apply learning back on the job

Who is the course for

This three-day course is aimed at learners who are managing people in a team or individual context, or intend to do so in the future.

Modules

Module 1: EFFECTIVE TEAM MANAGEMENT AND LEADERSHIP

  • What is required of you? Your role and responsibilities.
  • Understand the role and characteristics of a successful leader
  • Recognising and reviewing your personal style of leadership
  • Assessing the key leadership skills
  • Self-assessment of your own leadership style

Module 2: INTRODUCTION TO THE CYCLE OF PEOPLE MANAGEMENT

  • Setting SMART goals
  • The goal pyramid (PESTLE/Strategic Management)
  • Understanding external factors and company values/strategy
  • Planning and Development (individual)/KSA Audit (Team)
  • Coaching and Training (OJT and external options)
  • Motivational theory and practice

Module 3: EFFECTIVE COMMUNICATION AND FEEDBACK

  • Active Listening
  • Effective Questioning
  • Giving Advice and Encouragement
  • Using the SAID model to deliver feedback based on agreed goals
  • How to deal with objections

Module 4: BUILDING EFFECTIVE TEAMS & IMPROVING TEAM DYNAMICS

  • Understanding team roles (Belbin)
  • Defining roles and responsibilities – creating a team charter
  • Practical application of assigning work based on role
  • Examining the key building blocks of high-performance teams
  • Team culture – encouraging an open, multi-cultural, inclusive team culture
  • Common team problems – dealing with difficult situations quickly

Module 5: MANAGING UNDER PERFORMERS & CHALLENGING BEHAVIOUR

  • What constitutes poor performance – lack of ability versus low motivation
  • Enhancing ability
  • Improving motivation
  • Handling difficult people fairly and assertively
  • Disciplinary and grievance procedures

Module 6: MANAGING CONFLICT

  • Understanding your own conflict style and recognising those different situations may require a different

approach

  • Remaining constructive when dealing with passive or aggressive employees and peers.
  • How to mediate conflict between two employees

Trainer Profile

Andrew is a Trainer, Consultant and Executive Coach with expertise built through a 20-year successful track record in Leadership, Team Development, Communication Impact and Customer Service Excellence.

His senior management career background provides a solid platform for all his interventions. He is a natural communicator who imparts his knowledge with humour and enthusiasm, encouraging and supporting individuals, teams and organisations to excel.

Some of Andrew’s qualifications and affiliations include:

  • A member of the IITD and ICF, he has an advanced qualification in Executive and Career
  • Coaching through the Irish Life Coach Institute.
  • Belbin (team type) Accredited

Applications Closing on October 28th 2018