QQI LEVEL 6 PEOPLE MANAGEMENT COURSE – Comm Sept

Start date: 02 September 2019

Duration: 3 Days (9.30am-4.30pm) Sept 2/9/16

Location: tbc

Certificate: €90

Cost: Non-Member €256 / Member €320 Fee incl tea/coffee and a light lunch

Programme overview

This three-day course wil run on Sept 2/9/16. It is aimed at learners who are managing people in a team or intend to do so in the future. The course has been designed to examine the key aspects of people management and provide practical guidance on how to take a holistic approach to improving team performance. During the course learners will discover their individual leadership style and identify key areas to work on to develop their abilities. There will also be set actionable exercises for learners following each session to allow them to put the skills they have learned into practice back on the job.

Learning outcomes

By the end of the course each learner will be able to:

  • Use effective skills for leading, managing and motivating a team
  • Use their improved communication and influencing techniques
  • Manage different personalities and encourage mutual respect and cooperation
  • Manage effective team meetings and carry out delegation duties assertively
  • Resolve conflict and deal with difficult people and situations confidently and positively
  • Understand how self-management can enhance their credibility
  • Have a personal action plan to apply learning back on the job

Who is the course for

This three-day course is aimed at learners who are managing people in a team or individual context, or intend to do so in the future.

Modules

Module 1: EFFECTIVE TEAM MANAGEMENT AND LEADERSHIP

  • What is required of you? Your role and responsibilities.
  • Understand the role and characteristics of a successful leader
  • Recognising and reviewing your personal style of leadership
  • Assessing the key leadership skills
  • Self-assessment of your own leadership style

Module 2: INTRODUCTION TO THE CYCLE OF PEOPLE MANAGEMENT

  • Setting SMART goals
  • The goal pyramid (PESTLE/Strategic Management)
  • Understanding external factors and company values/strategy
  • Planning and Development (individual)/KSA Audit (Team)
  • Coaching and Training (OJT and external options)
  • Motivational theory and practice

Module 3: EFFECTIVE COMMUNICATION AND FEEDBACK

  • Active Listening
  • Effective Questioning
  • Giving Advice and Encouragement
  • Using the SAID model to deliver feedback based on agreed goals
  • How to deal with objections

Module 4: BUILDING EFFECTIVE TEAMS & IMPROVING TEAM DYNAMICS

  • Understanding team roles (Belbin)
  • Defining roles and responsibilities – creating a team charter
  • Practical application of assigning work based on role
  • Examining the key building blocks of high-performance teams
  • Team culture – encouraging an open, multi-cultural, inclusive team culture
  • Common team problems – dealing with difficult situations quickly

Module 5: MANAGING UNDER PERFORMERS & CHALLENGING BEHAVIOUR

  • What constitutes poor performance – lack of ability versus low motivation
  • Enhancing ability
  • Improving motivation
  • Handling difficult people fairly and assertively
  • Disciplinary and grievance procedures

Module 6: MANAGING CONFLICT

  • Understanding your own conflict style and recognising those different situations may require a different

approach

  • Remaining constructive when dealing with passive or aggressive employees and peers.
  • How to mediate conflict between two employees

Trainer Profile

TBC

Applications Closing on 31st August 2019