Personnel Effectiveness & Communication Skills

Start date: 29 October 2019

Duration: 1 Day (9.30am-4.30pm)

Location: The Mill Enterprise Hub, New Road Link, Greenhills, Drogheda, Co Louth

Certificate: N/A

Cost: Non-Member €150 / Member €120 Fee inc tea/coffee & light lunch

Programme overview

Impactful communication: building confidence in your message
Personal preference in communication style whether interacting one on one or with a group is imperative in today’s fastmoving working environment. Being able to communicate effectively is one of the most powerful skills for achieving your objectives. As organisations strive to become less hierarchical, communication has become of the defining characteristic of true business managers.
This module will demonstrate powerful techniques to ensure you can deliver a logical and credible message, transferable in your environment and reinforced by your words and body language

Learning outcomes

• prove communication with Colleagues , Managers , Staff and Customers
• Manage expectations and communicat e needs
• Maintain work life boundaries
• Enh ance message transfer

Who is the course for

Those wishing to improve their communication skills, understand
their personal communication style and learn to break down the barriers to effective communication

Modules

How to get real understanding with others
• Creating an open environment for communication
• Getting your message across
• The 7 Cs of clear communication – clear, concise, concrete, correct, coherent, competent, courteous
• Barriers to effective communication – learning to break down those barriers
• Strategies to influence the behaviour of others
• Developing collaborative working relationships
• Gaining acceptance of your view
• Listening Skills – active listening
• Understanding assertiveness and how it differs from aggression and submission
• Addressing work situations in an assertive manner
• Building confidence through self-esteem

Trainer Profile

Irish Business Training Ltd (IBT) was established in 1999. We design and deliver bespoke training programmes for senior, front-line and middle managers in all industry sectors. The programmes we offer are – Executive Coaching, Leadership Development, Management Development, Managing People Mentoring, Business Writing, Customer Care, Conflict Management, Interviewing Skills, Communicating to influence, Effective Meeting Skills, Career Planning & CV Preparation, Emotional Intelligence, Performance Management/Appraisals, Managing Workforce Diversity, Sales Training, Time Management/Personal Effectiveness, Team Building, Presentation Skills, Train the Trainer, Influencing & Negotiation Skills. IBT workshops are fun and different providing tangible business results. Each workshop is carefully tailored to the requirements of the individual participants and the Organisation. We work in close partnership with our Clients facilitating highly dynamic interactive workshops.

Applications Closing on 22nd October 2019