Learning outcomes

By the end of the course each learner will have:

• A clear understanding of how working relationships can be improved
• An insight into the emotions which shape their own and others’ behaviours
• The ability to control and deal with their emotions
• The skills to read and respond effectively to the emotions of others
• An understanding of how to build empathetic relationships with others

Below you will find a proposed course outline detailing all the topics covered on the training programme.

Who is the course for

This course is suitable for anyone who works within a team, manages or supervises a team or is a business owner.  It teaches us how to understand one another and therefore to communicate in a better way

Modules

TOPIC 1: WHAT IS EMOTIONAL INTELLIGENCE?

• Defining Emotional Intelligence (EI)
• EI Core competencies and benefits

TOPIC 2: BUILDING YOUR EMOTIONAL INTELLIGENCE

• Self-Assessment – your personal strengths and weaknesses
• Importance of self-awareness for development
• Your emotional responses and their impact on others
• How feedback can help to make us more self-aware

TOPIC 3: HOW TO RESPOND TO OTHERS’ EMOTIONS

• Cultivating awareness of others’ emotions
• Building rapport with a broad range of people
• Managing and engaging emotions within your team
• Building emphatic relationships

TOPIC 4: WHY RELATIONSHIPS SUCCEED OR FAIL

• Building and managing internal and external relationships
• Communicating with and influencing others for enhanced results
• Managing conflicts with others – including feedback and difficult conversations
• Developing others using emotional coaching

Trainer Profile

Justine is a professional, highly experienced trainer and executive coach specializing in Emotional Intelligence. Justine has over ten years’ experience coaching individuals, from executives to front line staff from many different sectors.  She has written and delivered training workshops in Emotional Intelligence to Senior Leaders and High Performing Teams