Customer Service Training

Start date: 26 September 2023

Duration: half day workshop

Location: Drogheda

Certificate: certificate

Cost: Member €556 | Non-Member €795

Course code: DCMCS

Register Your Interest

    Training

    Duration

    Location

    Name *

    Company Name

    Phone Number *

    Email Address *

    Comments

    Each course will differ in their admissions requirements. Some may include education level requirements, current employment, interview processes or previous experience for example. Most courses and trainings will require a minimum number or trainees and will have a maximum number of attendees. Therefore, your expression of interest does not in any way guarantee a place on a particular course/training. We will, of course, try to accommodate you on the next available course/training.

    Download Course Profile

    Programme overview

    In the run up to silly season, gift your team the ability to confidently close sales and add value to each transaction.
    Through hands-on activities, role-playing, and discussions, learners will gain practical skills and insights to create unforgettable moments for their customers.

    Learning outcomes

    • TOPIC 1: INTRODUCTION TO CUSTOMER EXPERIENCE 
    • TOPIC 2: EFFECTIVE COMMUNICATION SKILLS 
    • TOPIC 3: PERSONALISATION AND BUILDING CONNECTIONS
    • TOPIC 4: HANDLING CHALLENGES AND SURPASSING EXPECTATIONS 

    Who is the course for

    This course is for anyone looking to create positive interactions and enhance their customer’s journey.

    Venue

    Drogheda

     

    Trainer Profile

    At their core, DCM  believe people learn best by doing. For over 10 years, they have been designing fun, powerful experiences that have a profound and lasting impact on people and their careers. They aim to inspire new ways of thinking, build critical capabilities and unleash business success.

    DCM’s approach is proven time and time again to have a tremendous impact and deliver meaningful results.

    To Book Call 083 - 027 8518 or email manager@m1skillnet.ie