Conflict Management

Start date: 02 July 2019

Duration: 2 Day (9.30am-4.30pm)

Location: TBC

Certificate: N/A

Cost: Non-Member €295 / Member €235 Fee incl tea/coffee & Light Lunch

Course code: N/A

Programme overview

This 2-day course is highly practical and it includes different case studies and opportunities to explore the specific challenges faced by each learner.
During the course, we will review the theory behind the destructive nature of conflict and review methods of dealing with potential conflict, current conflict and historical conflict.
At the end of the course learners will have a greater understanding of the nature of conflict and will have more confidence in their approach to solving conflict.

This course will run on Tuesday July 2nd and Wednesday July 3rd 2019

Learning outcomes

By the end of the course each learner will be able to:

  • Understand the nature of conflict
  • Identify and deal with the behaviours that trigger conflict
  • Explain the positive aspects of conflict
  • Understand the different approaches to resolving conflict
  • Have the confidence to confront people assertively
  • Manage conflict appropriately and professionally
  • Avoid the negative impact of conflict and work towards compromise and resolution

Below you will find a proposed course outline detailing all the topics covered on the training programme.

Who is the course for

This course is suitable for all people managers, team leaders and business owners

Modules

TOPIC 1: UNDERSTANDING CONFLICT

  • Aspects and dynamics of conflict
  • Definitions of conflict and why it happens
  • Conflict escalation

TOPIC 2: COMMUNICATING WHEN CONFLICT ARISES

  • The key interpersonal skills for resolving conflict
  • Listening without judgment and asking focused questions
  • The impact of body language

TOPIC 3: IMPACT OF CONFLICT

  • Positive Outcomes of conflict
  • Negative effects of conflict on the team
  • How individual actions can cause conflict

TOPIC 4: MANAGING CONFLICT

  • Identifying conflict before it escalates to formal proceedings
  • Conflict management styles and knowing your conflict style
  • Mediating when conflict arises

TOPIC 5: STRATEGIES FOR DEALING WITH CONFLICT

  • Theories and processes of conflict resolution
  • Dealing with difficult people, conversations
  • Processes and skills for moving beyond conflict
  • Disciplinary Code, Grievance Procedures and Positive Working Environment Policy

TOPIC 6: INVESTIGATING CONFLICT SITUATIONS

  • Completing thorough investigations
  • Agreeing, implementing and monitoring solutions
  • Keeping clear, concise records
  • Supporting those involved in conflict or disputes

Trainer Profile

TBC

Applications Closing on June 30th 2019