CREDIT CONTROL

96.00120.00

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Product Description

Learn how to deal effectively with the common problem of overdue accounts while maintaining positive customer relations. The course focuses on the importance of good communication and negotiation skills via e mail and telephone to ensure prompt payment of part or full amount. The course will help learners adapt their communication style, to be aware of communication barriers and to learn techniques to overcome them and show empathy. This course will give you the skills to manage your credit control effectively.

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