Confident & Safe Retail Operations: Managing Difficult Behaviours & Safety Risks
The 1 day’s training will focus on equipping retail team members with essential skills to handle challenging behaviours and safety risks in their daily operations.
Emphasis will be placed on de-escalation techniques, enabling participants to manage tense situations calmly and professionally. Additionally, the training will cover handling theft, loitering, and anti-social behaviours confidently, using assertive communication and conflict resolution strategies to maintain control.
Participants will learn to understand customer behaviour and recognise triggers that may lead to dissatisfaction or conflict, along with practical strategies to reduce these triggers. Through sessions on situational awareness and non-verbal communication, the attendee will develop the ability to anticipate and respond to potential risks before they escalate.
Managers and shop floor staff. The course is useful to those involved in face to face retail, hospitality and other customer facing employees.
Drogheda – venue to be decided.
Get Ready.ie are well established in the Drogheda area and have an excellent training reputation.
